Return Policy

CUSTOMER SERVICE CONTACT:

265 Jefferson Avenue
Cleveland, OH 44113
[email protected]
216.970.7699

Presidential guarantees satisfactory performance of our lubricants and products. If for some reason you are unhappy with your purchase, you have 30 days from the purchase date to return the item(s), of which we will send you a pre-paid return shipping label.

We will honor returns under the following conditions:

(a) The product must be shipped back within thirty (30) days of your purchase date.
(b) The container/product is unopened and in “factory new” condition.

Some restrictions* on product returns apply:

(a) All returned merchandise sent to our facilities in unopened, factory new condition that includes a return authorization number will be honored as a return.

If you need to return your item please email: [email protected] or give us a call at 216-970-7699, to arrange your RMA (return merchandise authorization) and return shipping label(s). Please note that Presidential is a trademark brand of Universal Oil, Inc. located in Cleveland, OH. As a 100% employee-owned company, excellent customer service is our main priority. We are happy to help you with any concerns Monday through Friday from 8AM-4PM EST.